Customer reviews of ELDERWOOD MOTORS LTD

By Anonymous on 01 December 2021 | Purchase not verified

Buying a second hand car can be a stressful time but this was a good experience. The staff are friendly and courteous and everything turned out well. I would recommend Elderwood Motors.

By Omi M on 16 November 2021 | Purchase not verified

Outstanding services very satisfied

Reply from ELDERWOOD MOTORS LTD on 18/11/21

thank you for your kind words we are glad you was pleased with our service Elderwood Motors

By Anonymous on 05 November 2021 | Purchase not verified

Brought a car from this guys and it was the biggest mistake i have ever done number off faults kept going back to them to sort the faults but never got sort kept getting told bigger job than they thought it was parked out side there garage more than it was outside my house i also never got my full money back stay well away from this garage

Reply from ELDERWOOD MOTORS LTD on 05/11/21

Hi Adam, regarding your review we spent a lot of money trying to get the work done which you wanted us to do which didn't need to be done, also regarding the refund we you were given the choice of either take your vehicle back and pay the difference which we gave you whilst doing the part exchange but you didn't want that and regarding the vehicle you gave us in the part exchange wasn't in great condition as needed new injectors new exhaust pipe and lots more work doing to it, regarding the refund we agreed on you was happy with the amount we gave you, once you received the refund 2 days later you started ringing and texting us blackmailing us saying you wanted more money back otherwise you would leave us a bad review. We did what we could spending time and money trying to help you we apologise if you felt that way about the us.

By Anonymous on 24 October 2021 | Purchase not verified

Don’t buy from here, so last week i went to finally view a BMW 120i after they kept telling me it wasn’t ready even tho one of the guys told me someone else is coming to view it, they’ve wasted my time and messed me around telling me the car (BMW 120i) was ready when it wasn’t and they told me it had a fresh MOT but decided to give it another MOT and it failed it! They were really odd and weird when i was trying to get back my deposit, eventually they gave it back after many phone calls and persistence, a classic wheeler dealer dealership

Reply from ELDERWOOD MOTORS LTD on 25/10/21

we told you it had 3 months MOT left on it but out of good deed we said well give it a fresh MOT for you, the MOT failed so we fix the problems on which it failed on, we couldn't give you the vehicle once the MOT failed as it wasn't road worthy and we explained to you over and over again but you didn't have patience to wait for the vehicle to be fixed and regarding the refund we gave you your refund within 15 minutes of you asking for the refund of your deposit. I personally don't think we could have done anything more.

By Dan C on 23 July 2021 | Purchase not verified

Very relaxed with no pressure to buy. Allowed to look around freely and take a test drive. Got a good car at a reasonable price - so far very happy with my experience and purchase.

By Darren J on 17 July 2021 | Purchase not verified

Enquired regarding the condition of a car, was told no marks on paintwork or wheels. Drove 120 miles to find large scratches, scuffs, small dents etc etc, asked them before setting off if the car was is good condition? Joke of a company sales team, don't trust these kokers

By Chris K on 28 June 2021 | Purchase not verified

a few small probs but soon rectified they responded straight away

By Nosheen C on 11 February 2021 | Purchase not verified

I received a very professional service at Elderwood motors. The car was in immaculate condition. The whole process was very straightforward. No hassle. Thanks to all the staff at the dealership !

By Rokas B on 30 January 2021 | Purchase not verified

All staff are friendly,good service,always helping!!! Highly recommended!!!

By Mohammed H on 28 January 2021 | Purchase not verified

Very easy buying process. I called up and spoke to a helpful gentleman and he talked me through the car. When I arrived at the forecourt the car was just as described. They sorted a deal with me and I drove away on the day with the car. Can’t fault the service will be back for my next car. Thanks!!