Welcome to Elderwood Motors website privacy notice.
Elderwood Motors respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
Important information and who we are
Purpose of this privacy notice
This privacy notice aims to give you information on how Elderwood Motors collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to a newsletter or purchase a service.
This website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
Controller
Elderwood Motors is the controller and responsible for your personal data (collectively referred to as 'Company', 'we', 'us' or 'our' in this privacy notice).
We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.
Contact details
Our full details are:
Full name of legal entity: Elderwood Motors
Name of data privacy manager: Akhtar Ali
Email address: elderwoodmotors@hotmail.com
Postal address: Site 1 Whitehead Drove Fengate Peterborough, Cambridgeshire, PE1 5BF
Telephone number: 01733 850183You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
● Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
● Contact Data includes billing address, delivery address, email address and telephone numbers.
● Financial Data includes bank account and payment card details.
● Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
● Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
● Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
● Usage Data includes information about how you use our website, products and services.
● Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services). In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.
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How is your personal data collected?
We use different methods to collect data from and about you including through:
● Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
- apply for our services;
- make an enquiry;
- create an account on our website;
- subscribe to our service or publications;
- request marketing to be sent to you;
- enter a competition, promotion or survey; or
- give us some feedback. -
How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
● Where we need to perform the contract we are about to enter into or have entered into with you.
● Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
● Where we need to comply with a legal or regulatory obligation.Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest To register you as a new customer (a) Identity (b) Contact Performance of a contract with you To process and deliver your enquiry, request or order including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us (c) Manage financial applications (a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications (a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us) To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey (a) Identity (b) Contact (c) Profile (d) Marketing and Communications (a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our services) To enable you to partake in a prize draw, competition or complete a survey (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how customers use our services, to develop them and grow our business) To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a) Identity (b) Contact (c) Technical (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical Necessary for our legitimate interests (to study how customers use our services, to develop them, to grow our business and to inform our marketing strategy) To use data analytics to improve our website, services, marketing, customer relationships and experiences (a) Technical (b) Usage Necessary for our legitimate interests (to define types of customers for our services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) To make suggestions and recommendations to you about services that may be of interest to you (a) Identity (b) Contact (c) Technical (d) Usage (e) Profile Necessary for our legitimate interests (to develop our services and grow our business) Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms:
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased services from us and, in each case, you have not opted out of receiving that marketing.
Opting out
You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a service purchase, service experience or other transactions.
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
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Disclosures of your personal data
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.
● External Third Parties as set out in the Glossary.
● Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
International transfers
We do not transfer your personal data outside the European Economic Area (EEA).
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Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
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Data retention
How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
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Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. (Please see the glossary for more detail)
● Request access to your personal data.
● Request correction of your personal data.
● Request erasure of your personal data.
● Object to processing of your personal data.
● Request restriction of processing your personal data.
● Request transfer of your personal data.
● Right to withdraw consent.If you wish to exercise any of the rights set out above, please contact us.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
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Glossary
LAWFUL BASIS
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
THIRD PARTIES
External Third Parties
● Service providers acting as processors or joint controllers who provide finance, website, IT and system administration services.
● Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
● HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.YOUR LEGAL RIGHTS
You have the right to:
Request access to your personal data (commonly known as a 'data subject access request'). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
(a) if you want us to establish the data's accuracy;
(b) where our use of the data is unlawful but you do not want us to erase it;
(c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
(d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case at the time you withdraw your consent.
● Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.
● Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
● Technical Data from the following parties:
(a) analytics providers;
(b) advertising networks; and
(c) search information providers.
● Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
● Identity and Contact Data from data brokers or aggregators.
● Identity and Contact Data from publicly availably sources.
Customer Reviews
I was looked after very well by this company. They picked me up from the station and made the whole process very straightforward. I appreciated their... Read More
David L
Received a very warm welcome along with great customer service. Was very transparent throughout the entire viewing and payment process. Car was exactl... Read More
Ahmed M
Friendly , helpful , accommodating .A good experience for my daughters first purchase , sorted a couple of minor issues with no resistance . Thanks Al... Read More
James Q
Great service from start to finish, I went to view a Jaguar XE, the Lady gave me the keys and left me alone to look around the car for a few minutes,... Read More
Paul S
Staff are extremely friendly and ever so helpful, business done professionally and customer is always put first. Exactly how you would want the whole... Read More
Louie Mckillop
First class service they did everything to make my experience as smooth as possible,And I’m very happy with the car I bought Will recommended them t... Read More
Philip C
This has been my first experience of buying an older car. I have been entirely satisfied with the help and advice and overall care provided by Elderwo... Read More
Eric Anstead
Really thorough and nice seller, no issues whatsoever accompanied by a very smooth and easy selling process. Would recommend.... Read More
Dan Shepherd
I was looking for an estate car for my daughter and a search on Auto trader took me to Elderwood Motors who had a lovely Hyundai i14 in stock. After a... Read More
Graham Crossley
After searching for a while I came across Elderwood Motors that had a Citroen C4 for sale at a good price, I enquired with them about potentially comi... Read More
Stephen Griffin
Very professional company. Great customer service from everyone, especially from Ali. Happy with the purchase, definitely will come back.... Read More
Rizwan A
they are very professionals and accommodating.ali attended us though it was his day off. he did not leave us throughout the process. we already acquir... Read More
Gerry Navarrete
Straightforward and as described, sorted out simple issue without question after sale. nothing is guaranteed with cars, but good service and thanks el... Read More
Will S
Great experience from a truthful, reliable company, who are happy to help you find the right car without any stress or headache.... Read More
Paul S
They’re very helpful, very professional, the car was well prepared and it came very cleaned! Totally recommend to buy a car with them!🤞🏼🤞... Read More
Luis L
Had a great experience with Elderwood motors. Ali and the team were all very welcoming and accommodating. Will definitely be using them to purchase my... Read More
Molly M
Ali was very helpful and accommodating throughout the process of buying my car, I can’t recommend him enough, thank you!... Read More
Loren Croudace
Fantastic seller. Ali is a credit to this business. Mot done with advisories on work tyres. Tyres were replaced FOC. Straightforward sale. Thank you.... Read More
Michelle F
Each individual from the team is very polite and helpful. Ali was straightforward, not coming from behind the bush! Top man! Looked the car online (pi... Read More
N Nagy
Absolutely incredible service, fast and reliable even managed to help me out with cheaper finance policy would 100% recommend to anyone. And if you ca... Read More
Lewis Walker
Brilliant professional service from all the staff couldn’t recommend more when rang about somthing very helpful good honest professional service.... Read More
Nathan Laud
Very quick and excellent communication with Ali from Elderwood Motors. Online purchase was made extremely easy and the video of the car exterior and i... Read More
Lisa M
Friendly company and always on the other end of the phone to answer any queries. I highly recommend the company.... Read More
Keith Gould
It's nice working with you guys. My Vauxhall 2016 ecoflex is working perfectly. Thank you very much Elderwood Motors. ✌️✌️✌️💯... Read More
Joseph Ameyaw
Excellent service from start to finish! I was welcomed into the office on arrival and shown to the car I was interested in, and then left alone to loo... Read More
Jerry Dale
Had a problem with the vehicle that was sorted out quickly by the super-helpful and friendly staff members. None of that messing about that you get wi... Read More
Nigel Bloom
We were looking at a few garages before coming across ELDERWOOD motors ltd which seemed to have the best value cars with extensive history to go with... Read More
Ted Jones
Nice and easy, not pushy or in your face. Left me to look at the car in as much detail as I’d like on my own. Transaction was easy and when I found... Read More
Alex W
These Elderwood sales people are brilliant. I bought an older Shogun from them. They had it all mechanicaly serviced for me. Valeted and ready for the... Read More
Garry Goodfellow
Great service, friendly staff and a great deal. Would definitely use this company again for another car... Read More
Stuart Tranter
Ali and the team had been very professional , gave us all the information about car , got the car ready for me in time and cleaned as well Already pla... Read More
Anonymous
Ali and the team at Elderwood cars are friendly and knowledgeable. I would recommend buying a car from them. Excellent service. Thank you.... Read More
Anna Kay
I recently purchased a Mazda Cx5 with elderwood Motors. The whole team were very helpful and very friendly from the start. They picked us up from the... Read More
Zoe Wells
Purchased a Mazda 6 on New Years Eve, car moved out for me to look at, left me to look over the car at my leisure, no pushy sales pitch which was refr... Read More
Sarah Smith
I had major misgivings at the idea of purchasing a car online but Ali and his team were extremely patient and helpful throughout the entire process. A... Read More
Naomi J
Very friendly and welcoming place to shop for a car, kept up to date regarding MOT and collection, excellent communication throughout.... Read More
Bernadette Warby
Such a friendly place to shop for cars. Professional standards.Looked for a car last Sunday and got it the next Saturday after very quick.Everything m... Read More
Antonia Terry
Bought a car from elderwood and it was ready for me within days with a fresh MOT. Great customer service as well.... Read More
Anonymous
Just bought a transit courier off elderwood, very easy to deal with and great customer service... Read More
Max White
Bought my new car here almost 2 weeks ago. The team are professional, friendly and helpful. Was a very easy process.Had a problem with a wing mirror a... Read More
Nicole G
Fantastic service from start to finish, took care of the finance side of things and even picked me up from the train station... Read More
Kieran Savage
We recently purchased a Toyota Yaris from Elderwood Motors and we are very happy with the car. We had a very good sales experience with Ali. He is ver... Read More
Diane Salman
I recently purchased a BMW from Elderwood Motors and my experience was good. The staff was knowledgeable, friendly, and attentive, guiding me through... Read More
Akhil Geo
After trying for a long time to find a car that ticked all the boxes, price, looks, drive I went back to Elderwood just just hoping one of their cars... Read More
Leo N
What can I say warm welcome from start to finish , friendly service with trust & honesty.Great Team effort from all members...Would highly recommend !... Read More
Amie Dawkins
Ali was very helpful and and not to pushy when buying a car off him and even rang my wife the next day to see how the car was getting on.him and his t... Read More
Olly Dawkins
Ali and his team at Elderwood Motors were so friendly and accommodating when I collected my new car. There was no rush, happy to answer questions and... Read More
Alexia Robinson
The staff were very efficient and knowledgeable. The gentleman we dealt with, Ali, was friendly and always called us when he said he would. The car wa... Read More
Paul Lucas
After lots of initial issues Ouzma negotiated with me to resolve the problems we were having with the car that was only purchased 3 months prior. It w... Read More
J Richardson
The team at elderwood motors were very helpful. This was my first time buying a car with limited help from my family and elderwood help me every step... Read More
Megan
Very helpful and honest easy to deal with and vey pleased with my car Very professional and they dealt with everything too notch... Read More
David Billimore
Communication top draw, very friendly and approachable, honesty was there on all questions. Will definitely recommend, seamless service and delivery.... Read More
Jason Robertson
Great customer service from start to finish couldn't have been more helpful, would definitely recommend.... Read More
Kirsty
I’d like to say thanks to Elderwood for their politeness and professionalism when I bought my car. A special thanks for delivering it as well. A lov... Read More
Stewart Clare
Great service, brilliant experience, highly recommended. From deal agreed to collection, everything was clear, thank you to Ali & Tim in the sales tea... Read More
Enjamin Rich
I told Tim I was coming by train and I have never been to Peterborough before, he arranged for Naz to pick me up at the train station. Very nice peopl... Read More
Jennifer A
I drove 66 miles to look at a car on their website after calling the previous day to make sure it was still for sale. After a very good test drive I a... Read More
Trevor Bradford
I’ve recently bought a car from Elderwood Motors, I’ve had fantastic service from the team. Big thank you to Tim too! I would highly recommend the... Read More
Felicity Brown
Picked up my car this afternoon, could not fault the service from start to finish, we initially came to view a car a week ago, seen it, liked it, paid... Read More
Amy Macgregor
Only spoke to them a few times on the phone, very polite and helpful. They arranged for someone to pick me up from Peterborough train station. When l... Read More
Louisa Miller
I recently purchased a car from here car drives well came really clean would recommend... Read More
Carl Mullenger
There service was good polite and straight to the point with questions asked .The car's are reasonably priced and they don't hesitate to fix a problem... Read More
Robert Douglas
We had a great time buying out Seat. We were given the keys and allowed to check it out without and pressure. After a quick test drive we went with it... Read More
Anonymous
Contact Details
Site 1 Whitehead DroveFengate
Peterborough
Cambridgeshire
PE1 5BF 01733 850183 07537 122391 elderwoodmotors@hotmail.com